SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Delivery charges means charges by the seller of personal property or services for preparation and delivery to a location designated by the purchaser of personal property or services including, but not limited to, transportation, shipping, postage, handling, crating and packing.

Delivery timeline is dependent on the location of the customer.
What exactly happens after ordering?

Once payment has been completed by customers using our online payment gateway, we begin processing the order for delivery.

Do I receive an invoice for my order?

Invoice receipts are issued to customer emails for each order

Can a fully completed order be refunded?

No, we do not offer refunds once an order is completed.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Order payment will be taken from the customer’s bank account or e-wallet once checkout is completed via our store. This validates the order and the item is moved for processing.

What is wishlist?

A wishlist is an eCommerce website feature that allows consumers to save items that piqued their interest. It’s a collection of products that a user may or may not buy in the future.

What should I do if I receive a damaged or wrong product?

Please reach out to us as soon as possible. We are always here to assist.

You can get in touch via our email: [email protected]

OR via our website contact form

Can I change or cancel my order?

All completed orders are final. For dispute, reach out to us via email our email: [email protected]

Or send us a message directly now

What is ``package tracking`` in my orders?

Package tracking is a process of monitoring and tracking orders placed online and delivering real-time order status updates to customers. It helps customers learn where exactly their order is, when they should expect it to arrive, and whether there has been a delay.